Harry Potter Book Wrap

Shipping Policy:

All our products are handmade, with that being said we wanted to share our order process with you. This way you will know what to expect when you purchase from us!

Order Processing: 2-4 Weeks: Once your order is placed, you will enter the queue to be completed. We may have to special order materials for your product, which could extend your processing time. We work very hard to make sure your order is fulfilled faster than this, but we cannot promise that. Please allow an additional 2-3 weeks for production on top of the current turnaround time for orders that require special materials.

If you order a viral item in combination with another item from my store, your entire order will be processed within the timeframe of the viral item.

All items are processed as they are received, and in the order they are received.

High-demand items: process at different times than other items in my store, so please expect longer wait times if you are purchasing a high-demand item.

Order Fulfillment 1-2 Business Days: Once we have completed your order, you will receive an email, with tracking attached. We may fulfill your order after our post office drop-offs for the day, so you may not see tracking updates for up to 2 business days. 

Shipping: Once your product leaves our shop, we can only offer you tracking updates as provided by the shipping company. Expedited shipping only applies to shipping times, not order processing. 

Return Policy:

Returns and refunds are only available for damaged or incorrect orders. All returns must be requested within 14 days of delivery. Returns are subject to a restocking fee. All orders are final.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if it is not a clothing item.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without contacting us first. 

Return Shipping:

To return your product, you should mail your product to: 2222 Logan Street, Rockford IL, 61103, United States. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days according to your bank. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Fluffybeechescreations@gmail.com.

Sale items

Sale items may be refunded for the sale price only.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.